Empathy in customer service

Objectives and outcomes of the training:

• Ability to contact the client in a way that builds trust and empathy-based relation.
• Ability to recognise the client’s emotions and needs.
• Discovering your individual style of managing your own emotions.
• Shaping constructive communication behaviour, i.a. coping with critical messages in an empathic way.
• Developing effective communication – sharing and receiving constructive feedback.
• Developing the attitude of responsibility for the emotions you express.
• Ability to recognise emotional block.