Objectives and outcomes of the training:
- Knowledge of negotiation techniques and strategies.
- Ability to cope with a situation of conflict.
- Sharing knowledge on appropriate communication with clients.
- Knowledge of techniques to protect yourself against manipulation.
- The ability to use the newly acquired negotiation techniques in practice.
- The ability to delegate responsibility in the course of negotiations.
- The ability to overcome a stalemate in negotiations and to build the atmosphere of understanding and assertive attitude.
- Ability to adjust your statements to the client’s needs and techniques for overcoming objections.