Negotiations

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Objectives and outcomes of the training:

Knowledge of negotiation techniques and strategies.
Ability to cope with a situation of conflict.
Sharing knowledge on appropriate communication with clients.
Knowledge of techniques to protect yourself against manipulation.
The ability to use the newly acquired negotiation techniques in practice.
The ability to delegate responsibility in the course of negotiations.
The ability to overcome a stalemate in negotiations and to build the atmosphere of understanding and assertive attitude.
Ability to adjust your statements to the client’s needs and techniques for overcoming objections.