Communication with the client

Objectives and outcomes of the training:

• Deeper understanding of interpersonal relationships and organisational dynamics which affects the relations with others at work.
• Learning effective techniques of responsible communication, based on a case study.
• Coping with difficult conversations with internal and external clients.
• The ability to provide and receive constructive feedback.
• Learning effective influencing tools.
• Learning effective techniques for preventing psychological games.
• The ability to maintain a high level of relations with clients.
• Increased negotiation efectiveness of the participants.