Communication with the client

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Objectives and outcomes of the training:

  • Deeper understanding of interpersonal relationships and organisational dynamics which affects the relations with others at work.
  • Learning effective techniques of responsible communication, based on a case study.
  • Coping with difficult conversations with internal and external clients.
  • The ability to provide and receive constructive feedback.
  • Learning effective influencing tools.
  • Learning effective techniques for preventing psychological games.
  • The ability to maintain a high level of relations with clients.
  • Increased negotiation efectiveness of the participants.
Communication with the client