Empathy in customer service

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Objectives and outcomes of the training:

  • Ability to contact the client in a way that builds trust and empathy-based relation.
  • Ability to recognise the client’s emotions and needs.
  • Discovering your individual style of managing your own emotions.
  • Shaping constructive communication behaviour, i.a. coping with critical messages in an empathic way.
  • Developing effective communication – sharing and receiving constructive feedback.
  • Developing the attitude of responsibility for the emotions you express.
  • Ability to recognise emotional block.
Empathy in customer service