Empathy in customer serviceSzkolenie otwarte
Objectives and outcomes of the training:
- Ability to contact the client in a way that builds trust and empathy-based relation.
- Ability to recognise the client’s emotions and needs.
- Discovering your individual style of managing your own emotions.
- Shaping constructive communication behaviour, i.a. coping with critical messages in an empathic way.
- Developing effective communication – sharing and receiving constructive feedback.
- Developing the attitude of responsibility for the emotions you express.
- Ability to recognise emotional block.