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Objectives and outcomes of the training:
  • Knowledge of negotiation techniques and strategies.
  • Ability to cope with a situation of conflict.
  • Sharing knowledge on appropriate communication with clients.
  • Knowledge of techniques to protect yourself against manipulation.
  • The ability to use the newly acquired negotiation techniques in practice.
  • The ability to delegate responsibility in the course of negotiations.
  • The ability to overcome a stalemate in negotiations and to build the atmosphere of understanding and assertive attitude.
  • Ability to adjust your statements to the client’s needs and techniques for overcoming objections.